PIKSPOT! Refund Policy

Cancellations, refunds, payment issues and benefits for one-time support and future monthly subscriptions on PIKSPOT!.

Last updated: 2026-08-31

Thank you for supporting PIKSPOT!.

PIKSPOT!'s current one-time support option helps cover the website's server, development and operating costs. Once support is completed, the corresponding supporter status and nameplate are added to your PIKSPOT! account.

This policy explains cancellations and refunds after payment.

One-Time Support

One-time support is not a subscription and does not renew automatically.

After payment, supporter status and related digital benefits are generally added to your account immediately.

Because these are digital benefits provided immediately after payment, the seven-day cancellation right for distance transactions may not apply under applicable law where this is clearly explained before payment and you consent to immediate provision of the service.

This does not affect other consumer rights protected by law.

When You Can Request a Refund

Contact us to help investigate if:

  • You were charged more than once for the same support payment.
  • The amount charged differs from the amount you confirmed.
  • Payment succeeded, but system issues have prevented your supporter benefits from being provided for an extended period.
  • You did not make or authorize the transaction.
  • A transaction error occurred at PAYUNi, your card issuer or the payment service.
  • A refund is otherwise required by law.

Once payment and digital benefits have been completed normally, refunds for a change of mind are not offered, except for the accidental charges, duplicate or incorrect amounts, unauthorized transactions, failure to provide benefits, payment processing errors or transaction disputes described above, or mandatory legal requirements.

Future Monthly Subscriptions

PIKSPOT! does not currently offer monthly subscriptions. If introduced, the intended rules are:

  • Service and digital benefits for each period begin or continue upon payment.
  • You may cancel future automatic charges. Cancellation does not retroactively cancel a period that has already started.
  • Except for accidental charges, duplicate or incorrect amounts, unauthorized transactions, failure to provide the service, payment processing errors, transaction disputes or mandatory legal requirements, fees for a period that has already started will not be refunded in proportion to the remaining days.

When monthly subscriptions launch, the payment page will clearly state the price, billing period, services provided immediately, renewal and cancellation methods.

How to Request a Refund

Email: billing@pikspot.app

Where possible, include:

  • Your PIKSPOT! account information or registered email address
  • Payment date
  • Support amount
  • Order or transaction identifiers
  • Reason for the refund request

Do not send full credit card numbers, security codes or other unnecessary sensitive payment information by email.

We may request additional information necessary to verify the transaction and account ownership.

Refund Method and Processing Time

Approved refunds will normally be issued through the original payment transaction as a refund or reversal.

The time needed to complete a refund and for funds to reappear in your account may vary depending on PAYUNi, the payment method, your card issuer or financial institution.

PIKSPOT! cannot control the exact time a financial institution takes to credit a refund.

Supporter Benefits After a Refund

A refunded support payment no longer counts as a valid support record.

If your account still has other valid, unrefunded one-time support payments, your permanent supporter status remains.

If no valid one-time support records remain, PIKSPOT! may withdraw the following benefits obtained through the support option:

  • Supporter status
  • Supporter nameplate
  • Other digital benefits obtained solely through that payment

A refund does not affect PIKSPOT!'s existing free core features.

Disputed or Irregular Payments

If you find an unfamiliar transaction, unauthorized payment or another payment issue, contact us promptly: billing@pikspot.app

We will help check the transaction records held by PIKSPOT! and the payment provider.

If needed, you may also follow your payment provider's or card issuer's transaction dispute procedures.

About “Support”

PIKSPOT!'s one-time support is a website supporter option with digital benefits within the site. It is not a donation to a charitable organization, and no charitable donation receipt is provided.

Different support amounts do not currently provide different levels of features or benefits.

Policy Changes

If PIKSPOT! adds payment methods, subscription memberships or other paid services, we may update this Refund Policy to reflect the services actually provided.

Material changes will be governed by the updated policy and will not affect consumer rights lawfully acquired before the change.

Contact Us

For payment or refund questions, contact:

PIKSPOT!

Email: billing@pikspot.app Website: https://pikspot.app

Refund Policy